FAQs

You pay 0% interest rates on financial institution/credit cards and retail cards, and you get a new affordable debt payment plan.

This is a legal term which actually means that anyone who, after deducting day-to-day living expenses from their salary, does not have enough left over to pay for the debts that they owe, such as credit card repayments. If this is the case, you may apply for counselling as you are probably 'over-indebted'.

All debt review cases must either go to a Magistrate's Court or the National Credit Tribunal, as per the National Credit Act. There is the possibility that a client might need to be present, but in most cases this is not necessary. Please do not worry about this, we will be with you ever step [...]

In order to be placed under Debt Review, you have to have a monthly income so we can make a reasonable offer to your Credit Providers. If you are therefore unemployed and you do not receive any income, which could also be rental income or a pension, Debt Review is probably not the ideal solution [...]

When a creditor gives a consumer financial credit that they know they cannot afford to repay this is called Reckless Credit. If you think this might have happened to you, please contact us, as one of our Debt Counsellors can investigate your case to see if it is Reckless Credit, which means you may not have to pay [...]

Please do still contact us. But you will need to have all of your financial details ready to provide us with, otherwise we cannot proceed.

No. All your information is treated with the utmost confidentiality. We will not contact your office or anyone unless instructed to do so by you.

No, we do not, as this would not help your situation. Our goal is to get our clients debt free. Further loans will definitely not solve your financial problems. More debt will make your situation worse, not better.

No, unfortunately not. The law stops you from acquiring any more financial credit while under debt review to protect you. You will need to destroy all of your retail cards and you will not be allowed to use your credit cards at all. Section 88(1): “A consumer who has filed an application in terms of Section 86(1) [...]

This is correct - both parties in the relationship will need to submit paperwork to determine family income and the level of debt of the household.