According to the National Credit Act, your creditors are legally prevented from hassling you, as soon as we notify them that you are under debt review. However, sometimes it can take a bit of time for Creditors to inform all of their departments that you are under debt review, so you may have to be a little patient. Your Debt Counsellor will go over this with you and coach you on the best procedure to follow, should they contact you.  Simply let them know that we are your Debt Counsellor and that we are acting on your behalf, if they call you.